Service in three tiers, so your machines stay running.

Many dealers deliver a machine and leave service to the builder’s queue. We built service in three layers — the builder’s factory people, Hibernian Machine Tool’s field team of eight-plus technicians, and our own builder-trained technicians — so there is always a qualified person who can respond fast, on the machines we supply and the machines you already run.

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How it works

Three tiers of support behind every machine.

Tier 1

Factory support from every builder

Every builder we represent stands behind our team with its own factory support personnel. When a problem needs the people who designed the machine, it goes straight to them.

  • Factory support personnel
  • Direct escalation from LOMA
Tier 2
Hibernian Machine Tool

Hibernian Machine Tool: 8+ techs on the road

We have partnered with Hibernian Machine Tool, the largest independent machine tool repair company in the Northeast — more than eight service technicians on the road and over 20 years of CNC repair experience, repairing the machines we supply and the machinery you already run, at your location.

  • 8+ field service technicians
  • Goal: back up and running within 24 hours
  • Our machines and your existing machinery, at your location
More about Hibernian →
Tier 3

Our own technicians, trained by the builders

We are training our own people through the manufacturers we represent: highly technical, licensed electricians and PLC-capable — the skills that matter on automation cells, where the machine, the robot and the controls have to work as one.

  • Trained by the builders we represent
  • Licensed electricians
  • PLC-capable for automation and cells
Tier 2 in detail

Hibernian Machine Tool, our field service partner.

Based in New Ipswich, New Hampshire, with over 20 years of CNC repair experience, Hibernian’s goal is simple: get CNC machines back up and running within 24 hours. They work on the machines we supply and on the machinery you already run.

Field coverage: Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island and Vermont.

Repairs
  • Mechanical repairs
  • Electrical repairs
  • Diagnostic testing
Parts on hand
  • Thousands of SKUs
  • Same-day shipping and free restocks
  • Donor parts on hand
Preventive care
  • Inspections
  • Cleaning
  • Battery backups
  • Client record-keeping dashboard

Machine down? Call LOMA at 978·356·2500 — we route it to Hibernian, our own technicians or the factory, whoever can reach you fastest.

What it means for you

Faster response, and the right person the first time.

One callCall LOMA and we route it to whoever can reach you fastest — our technicians, Hibernian Machine Tool or the factory.
Your existing machines tooService isn’t limited to what we sold you. The machinery already on your floor is covered by Hibernian Machine Tool.
Electrical and PLC in-houseLicensed, PLC-capable technicians for the controls and automation work most machine service teams pass along.
Factory backingWhen it needs the builder, the builder’s own people are already part of the team.
Request service

Machine down? Tell us what’s happening.

For a machine that is down, call 978·356·2500 first. Otherwise send the details below and we will respond as fast as possible, with the right person.

Questions

Service, answered plainly.

Do you service machines you didn’t sell?
Yes. Our service partner, Hibernian Machine Tool, repairs existing machinery at customer locations, not only the machines we supply — tell us the make, model and control.
Who handles electrical and PLC problems?
Our own technicians: highly technical people, including licensed electricians, who are PLC-capable and trained by the builders we represent. That matters most on automation cells, where the machine, the robot and the controls all have to work together.
What happens when a problem needs the builder?
Every builder we represent has factory support personnel behind our team. When a fault needs the factory, it goes straight to the people who designed the machine.
How fast can you respond?
Three tiers means more qualified people available to respond. Call us and we will route the call to whoever can reach you fastest and fix it first time.
Keep looking

Machines

CNC Swiss lathes Turn-mill & multi-axis Multi-turret lathes Gang-tooled & production Turn-grind Ultra-precision turning Vertical machining centers 5X-12 with robot cell · package 5-axis machining centers 4 & 5-axis horizontal machining centers Nano-precision mold Sawing & cutoff Machine selector Tooling & accessories

Applications

Aerospace & defense Medical & orthopedic Lights-out machining All machines — index All builders Service About LOMA Home

Talk to us

978·356·2500

Send us the part — material, tolerance and volume — and we will tell you which machine fits, or that none of them do.

Send us the part → Tooling & workholding — NSIT →

Buying a machine? Service comes with it.

Every machine we supply is backed by all three tiers. See the machines →  ·  About LOMA →

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